Privacy Policy

About this Privacy Policy

Lucky Owl Club Casino respects the privacy of its players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support interactions and related gambling activities. It is intended for players in Australia and should be read together with any other terms, notices or account information presented on the website.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected will depend on how you use the site. You may provide some information directly, while other information may be collected automatically when you browse the website or use account features.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, the relevant consent may be requested at the time information is collected. You can withdraw consent for marketing communications at any time, although withdrawing consent will not necessarily affect handling that is required to provide services, maintain security, meet legal obligations or manage existing records.

Information we may collect

A casino website typically needs different types of information to create and operate player accounts, support transactions, protect the platform and comply with applicable requirements. The types of information that may be handled include the following:

Account and contact details

• Your name, date of birth, residential information and other details supplied when you register or update an account.
• Contact information and login details used to communicate with you and provide access to your account.
• Preferences, requests and information you provide when contacting customer support or using account features.

Identity and verification information

• Information used to confirm your identity, age, eligibility and account ownership.
• Verification documents or information from those documents, where verification is required.
• Records relating to account reviews, responsible gambling checks, risk assessments and anti-fraud procedures.

Payment and transaction records

• Details about deposits, withdrawals, wagers, account balances and other account activity.
• Payment-related information needed to process or confirm transactions. Payment providers may handle some payment details directly.
• Records of transaction requests, results, refunds, disputes and communications about account activity.

Technical, device and usage information

• Your IP address, device type, operating system, browser type, language settings and general technical information.
• Information about how you use the website, including pages visited, features used, session activity and approximate access times.
• Cookie identifiers and similar information used to keep the site working, remember preferences, understand website use and support security.

You should only provide information that is accurate, current and relevant to your account. If information changes, you should update it where account tools allow or contact support so that records can be kept accurate.

Why we use information and when it may be shared

Information may be used for the purposes below. The relevant purpose will depend on the information involved and the way you use the website.

• To create, maintain and administer your player account.
• To confirm your identity, age, eligibility and ownership of an account.
• To process deposits, withdrawals and other transactions, and to keep accurate financial and account records.
• To provide customer support, respond to questions and investigate complaints or account issues.
• To carry out security, anti-fraud, anti-money laundering, risk management and responsible gambling checks where applicable.
• To operate, maintain, test and improve the website, its functionality and its security.
• To understand website usage, personalise general site features and improve player communications where permitted.
• To send service messages, account notices and other operational communications.
• To send marketing communications where you have provided consent or where this is otherwise permitted. Marketing messages will include a way to stop receiving further marketing communications.
• To meet legal, regulatory, accounting, tax, dispute resolution and record-keeping obligations.

Information may be shared when reasonably needed for these purposes. For example, it may be provided to payment processors, identity and verification providers, technology suppliers, customer support services, security providers, professional advisers or other service providers that help operate the site. These providers should only receive information relevant to the services they perform and may be required to protect it.

Information may also be disclosed where necessary to prevent fraud or other unlawful activity, protect players and the website, investigate suspected misuse, respond to a valid legal request, resolve a dispute or protect the rights and safety of the business and others. Information may be shared as part of a business change, such as a restructuring or transfer of relevant operations, subject to appropriate handling requirements.

Some service providers may handle information from locations outside Australia. Where this occurs, reasonable steps should be taken to support appropriate protection and secure handling. Information may also be combined with information received from service providers or other lawful sources when needed for verification, security, support or account administration.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file or identifier stored on your device that can help a website recognise a browser, keep you signed in, remember preferences, support security and understand how the site is used. Some cookies are necessary for core website functions, while others may help with performance, analytics or communication preferences.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain cookies or receive a notice before cookies are stored. If you disable cookies, some account or website features may not work correctly. Browser settings do not necessarily remove information already held in account or transaction records.

Security measures

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, misuse, loss, interference, alteration or disclosure. These safeguards may include access controls, secure account processes, monitoring, staff procedures and security measures provided by relevant service partners.

No website, online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your passwords and account access information confidential, using a secure device and notifying support if you suspect unauthorised access or unusual activity.

How long information is kept

Information is generally kept for as long as needed to operate an account, provide services, handle disputes, maintain business records, protect the site and meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. The length of time may vary according to the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled so that it is no longer linked to an identifiable person, subject to applicable requirements and legitimate business needs.

Your privacy rights and requests

You may ask for information about how your personal information is handled and may request access to personal information held about you. You may also ask for inaccurate, incomplete or out-of-date information to be corrected. Depending on the circumstances, you may request deletion of your information or ask for certain handling to stop or be restricted.

To exercise your privacy rights, request access, request correction, request deletion or withdraw consent to marketing, contact support@luckyowlclubcasino.click. Please explain your request clearly and provide enough information to help identify the relevant account or records. For security, you may be asked to verify your identity before a request is completed.

A request will be reviewed in light of the information involved and any applicable requirements. Access, correction or deletion may not always be available in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate reasons. If information cannot be deleted, it may be retained securely and used only for the relevant purpose.

You can stop receiving marketing communications by using the unsubscribe option in a marketing message or by contacting support@luckyowlclubcasino.click. Stopping marketing does not stop essential service messages, account notices, security alerts or other communications needed to administer your account.

If you believe that information held about you is inaccurate, please contact support so it can be reviewed and corrected where appropriate. We aim to respond to genuine privacy requests within a reasonable time, taking into account the complexity of the request and any identity or security checks required.

Changes and questions about this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information-handling practices or applicable requirements. The latest version will be made available on the website. You should review this page periodically, particularly if you continue to use the site after an update.

If you have a question about this policy, the information collected from you, the way it is used, or a privacy request, contact support@luckyowlclubcasino.click. Please do not send unnecessary sensitive information in an initial message. Support may request relevant details through an appropriate verification process.

By continuing to use Lucky Owl Club Casino after this policy is updated, you acknowledge the updated information practices described on this page, to the extent permitted by applicable requirements.