Cookies Policy

1. What are cookies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another device. They allow a website to recognise a device or remember information about a visit. Cookies can make online services work correctly, help a website remember your preferences, and provide information about how visitors use the service.

Some cookies are placed by us, while others may be placed by service providers that support website functions such as security, performance measurement, customer support, payments, identity checks or marketing. These service providers may process information collected through cookies in accordance with their own privacy information and the arrangements they have with us.

We may also use technologies that perform a similar function to cookies. These can include pixels, tags, software development kits, local storage and device-related identifiers. For simplicity, this policy uses the word cookies to cover cookies and similar technologies unless a distinction is needed.

Information that cookies may collect

Depending on the type of cookie and your settings, information collected may include your device type, browser type, operating system, language preference, approximate location, pages viewed, links selected, session times, referring website and interactions with online features. Cookie information may sometimes be combined with information you provide directly, where this is permitted and necessary for a stated purpose.

Cookies generally do not identify you by name on their own. However, information from cookies may be associated with an account, device or other information when required to provide, secure or improve our services. We handle information in line with our Privacy Policy and applicable requirements.

2. How we use cookies

The cookies used on our website may have different purposes. Some are necessary for the website to operate, while others help us understand usage or provide features that are more relevant to visitors. The categories below are provided as a general guide. The cookies available at a particular time may change as the website, technology and service arrangements develop.

Strictly necessary cookies

These cookies support core website functions and cannot usually be disabled through our cookie controls. They may be used to maintain a secure session, remember choices made during a visit, support login and account functions, manage traffic, prevent fraudulent activity, protect the website from abuse, and maintain the stability of pages and services. Without these cookies, some parts of the website may not work as intended.

Functionality cookies

Functionality cookies help remember settings and preferences so that you do not need to enter them repeatedly. They may support language or display preferences, accessibility settings, region-related selections and other choices made while using the website. If you refuse these cookies, the website may still operate, but some preferences may not be retained.

Performance and analytics cookies

These cookies help us understand how visitors use the website. For example, they may show which pages are visited, whether pages load correctly, how visitors move through the website and whether errors occur. We use this information in an aggregated or otherwise appropriate form to monitor performance, identify improvements and make the online experience easier to use.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure the effectiveness of campaigns, limit repeated advertising, or show content that may be more relevant to a visitor. These cookies may be set by us or by third parties working with us. We do not treat the use of these cookies as a guarantee of any offer, promotion, bonus or other gambling benefit. Any such matter is governed by its own terms and eligibility requirements.

Security and compliance purposes

Cookies and similar technologies may be used to help detect suspicious activity, prevent unauthorised access, investigate misuse, support account protection and maintain the integrity of our services. They may also assist with meeting legal, regulatory, audit and record-keeping obligations. These purposes may apply even where optional cookies have been declined, because certain security and operational technologies are necessary for the service.

3. Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or choose particular categories. Your preferences may be stored using a necessary cookie so that the website can remember your selection.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies, or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should check the help or settings area for the browser you use.

• Deleting all cookies may remove saved preferences and sign you out of online services.
• Blocking necessary cookies may prevent some pages, account features or security functions from operating correctly.
• Changing browser settings may affect other websites, not only Lucky Owl Club Casino.
• Your settings may need to be updated separately on different browsers, devices or user profiles.
• Cookie choices do not necessarily remove information that was collected before the change was made.
• Some third-party services may provide their own controls for analytics, advertising or embedded content.

If you use a different device or browser, the choices made on one device may not apply to the others. You may also see the cookie notice again if you clear your browser data, use private browsing, or if the preference tool is updated. Where a consent mechanism is provided, you may revisit it to change your optional cookie choices.

Choosing not to allow optional cookies does not prevent you from browsing the website in every case, but it may affect certain features, personalisation, performance measurement or marketing functions. Some online services may require necessary cookies to create or maintain a secure session. If a feature does not work after changing your settings, restoring necessary cookies or using the standard browser settings may resolve the issue.

4. Third-party technologies, retention and updates

Third-party services

Some website functions may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies to deliver their services, measure performance, support security, process information or provide embedded features. A third party may also have its own cookie policy and privacy notice. We encourage you to review the information made available by any third party before using an optional feature or accepting optional cookies.

Third-party services may process information in countries outside Australia, depending on their operations and the arrangements in place. Where information is shared with a provider, we take steps considered appropriate for the relevant service and purpose. Further information about how personal information is collected, used, stored and disclosed is available in our Privacy Policy.

How long cookies remain on your device

Some cookies are session cookies. They remain on your device only while your browser session is open and are normally removed when the session ends. Other cookies are persistent cookies. They remain on your device for a period set by the cookie or until you delete them through your browser or device controls. The retention period depends on the cookie's purpose, technical requirements and the settings used by the relevant service.

We aim to keep cookie-related information only for as long as reasonably required for the purpose for which it was collected, to support our services, or to meet legal, security and record-keeping needs. Retention may vary between cookie categories and service providers. Deleting a cookie from your device does not necessarily delete all related information held in other records.

Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes to our website, the technologies we use, our service providers, legal requirements or our practices. The updated version will be made available on this page, with the effective date or other notice shown where appropriate. You should review this page periodically so you remain informed about how cookies and similar technologies are used.

Questions and privacy requests

If you have a question about this Cookies Policy, wish to understand how your information is handled, or want to make a privacy-related request, please use the contact or privacy support method made available through the Lucky Owl Club Casino website. We may need to verify your request and identity before providing information or taking action. Any request will be handled in accordance with applicable privacy requirements and the procedures described in our Privacy Policy.